Onboarding Guide for Dispatchers

Welcome to Viaoga! This guide will walk you through setting up your first fleet, importing your orders, and dispatching your first highly optimized routes. We recommend following these steps sequentially.

1. Set up your Primary Depot

Before you can dispatch, the routing engine needs a starting point.

1. Navigate to Settings > Depots in the left sidebar.
2. Click Add New Depot.
3. Enter your primary warehouse location. Tip: Ensure the address is highly accurate (using the suggested Mapbox autocomplete) as all routing calculations will originate from this coordinate.

2. Add your Vehicles

Navigate to Fleet Management. Add your vehicles, ensuring you accurately input their specific constraints: - Payload Capacities: Maximum weight the vehicle can carry. - Volume Limits: Cubic dimensions available.

> Note: Viaoga's optimization engine heavily relies on these constraints to ensure drivers are never overloaded. If you leave these blank, the engine assumes infinite capacity.

3. Import Orders

You can import your orders via CSV or connect directly to your Shopify/WooCommerce store via our API integrations. - Ensure every order has a valid address. - Provide a contact number for the recipient to enable SMS notifications.

4. Run the Optimizer

Once your orders are loaded and vehicles are active:

1. Select the unassigned orders.
2. Choose your available vehicles for the shift.
3. Click Optimize.

Our AI will generate the most efficient routes within seconds. Review the routes on the Mapbox interface, make any manual adjustments by dragging and dropping stops, and click Dispatch to push them directly to your drivers' mobile apps.