Cookie Policy
Last Updated: August 18, 2026
This Cookie Policy explains how Viaoga Route Planner ("Viaoga", "we", "us", or "our") uses cookies, local storage, pixels, SDKs, tags, device identifiers, and similar technologies on our website, web application, mobile application, APIs, and related online services.
1. Background
(a) Cookies are small text files placed on a device when a person visits a website or uses an online service.
(b) Similar technologies may store or access information on a device or browser, recognise a user, maintain a session, measure usage, secure an account, or remember preferences.
(c) This Cookie Policy should be read together with the Privacy Policy and Terms of Use.
2. How We Use Cookies
Viaoga uses cookies and similar technologies to:
(a) authenticate users and keep sessions active;
(b) support JWT or equivalent session management;
(c) protect accounts, tenants, APIs, and forms from unauthorised access, abuse, fraud, and security threats;
(d) remember user preferences, tenant selections, workspace context, and interface settings;
(e) support load balancing, service reliability, and performance;
(f) understand website traffic, product usage, feature adoption, and errors;
(g) maintain audit logs, IP logs, diagnostics, and rate-limiting controls; and
(h) support marketing attribution on our public website where permitted.
3. Essential Cookies
Essential cookies are necessary for the Services to function and cannot be disabled through Viaoga's cookie tools. These may include:
(a) authentication cookies;
(b) JWT or equivalent session tokens;
(c) security and anti-fraud cookies;
(d) CSRF protection cookies;
(e) load balancing cookies;
(f) tenant routing or workspace selection cookies;
(g) consent preference cookies; and
(h) cookies required to provide requested functionality.
If essential cookies are blocked, parts of the Services may not work correctly or may become unavailable.
4. Analytics Cookies
(a) Viaoga may use analytics cookies and similar technologies to understand how visitors and users interact with the Services.
(b) Analytics data may include page views, clicks, browser type, device type, approximate location derived from IP address, session duration, referral source, product usage, performance events, and error events.
(c) Where required by law, Viaoga will request consent before placing non-essential analytics cookies.
5. Marketing and Tracking Cookies
(a) Viaoga may use limited marketing or attribution technologies on its public website to understand campaign performance and improve communications.
(b) Viaoga does not use Customer-controlled delivery recipient data, driver data, route data, location data, or Proof of Delivery data for cross-context behavioural advertising.
(c) Where required by law, Viaoga will request consent before placing marketing or non-essential tracking cookies.
6. Third-Party Technologies
(a) Third-party service providers may place or access cookies and similar technologies when supporting analytics, security, infrastructure, communications, support, or marketing functions.
(b) Third-party mapping or routing services, including Mapbox where enabled, may process technical, device, location, map interaction, geocoding, or routing-related data to provide mapping and routing functionality.
(c) Third-party email providers, including Resend where enabled, may process email addresses and email event data to deliver transactional and service-related notifications.
7. Mobile App Technologies
The Viaoga mobile application may use SDKs, device identifiers, diagnostic tools, local storage, push notification tokens, location permissions, and similar technologies to support driver workflows, route assignments, status updates, Proof of Delivery, tracking, security, and app performance.
Drivers may manage certain permissions through device settings, but disabling permissions such as location access may prevent route tracking, dispatching, Proof of Delivery, or other operational features from working correctly.
8. Managing Cookies
You may manage cookies and similar technologies through:
(a) browser settings;
(b) device settings;
(c) mobile operating system permissions;
(d) Viaoga's cookie banner or consent preference tool, where available; and
(e) privacy controls made available by analytics or advertising providers.
Blocking cookies may affect the functionality, security, performance, or availability of the Services.
9. Do Not Track and Global Privacy Controls
Some browsers or extensions transmit "Do Not Track" or Global Privacy Control signals. Where required by applicable law, Viaoga will honour legally recognised opt-out preference signals.
10. Changes to This Cookie Policy
Viaoga may update this Cookie Policy from time to time. The updated version will be posted with a revised "Last Updated" date.
11. Contact
For cookie or privacy questions, contact:
Viaoga Route Planner Email: support@viaoga.com Address: Noida, Uttar Pradesh, India