Terms of Use

Last Updated: August 18, 2026

These Terms of Use ("Terms") govern the access to and use of the website, web application, mobile application, application programming interfaces, route optimisation platform, dispatching tools, tracking tools, delivery management tools, and related products and services offered under the name Viaoga Route Planner (collectively, the "Services"), except where Viaoga expressly states that separate terms apply.

These Terms also incorporate by reference our Privacy Policy, Cookie Policy, data processing terms, product documentation, acceptable use rules, order forms, service descriptions, API documentation, security documentation, and any other written policies or notices made available by us from time to time.

These Terms constitute a binding and enforceable contract between VIAOGA ("Viaoga", "we", "us", or "our") and you, the person accessing or using the Services ("you"). If you access or use the Services on behalf of a company, partnership, fleet operator, logistics provider, courier business, or other legal entity, you represent that you have full legal capacity and authority to bind that entity to these Terms.

By accessing or using the Services, you represent that you have read, understood, and agree to be bound by these Terms, as updated from time to time.

1. Background

(a) Viaoga provides a B2B SaaS platform for route optimisation, dispatching, delivery management, driver workflows, real-time tracking, Proof of Delivery, analytics, and API-based logistics operations.

(b) The Services are intended for use by logistics businesses, fleet managers, dispatchers, delivery operators, and their authorised employees, contractors, drivers, and integration partners.

(c) Certain parts of the Services may be made available through a tenant account created for a customer organisation ("Customer"). Users who access the Services through a Customer tenant are "Authorised Users".

(d) Access to the Services may require account credentials, passwords, API keys, tokens, tenant identifiers, mobile app credentials, or other authentication information ("Account Information"). You are responsible for keeping Account Information accurate, confidential, and secure.

(e) Information available through our public website is provided for general informational purposes only. It does not constitute a binding commercial offer, legal advice, transport advice, safety advice, or operational advice.

(f) Customers may enter into separate subscription agreements, order forms, master services agreements, data processing agreements, or enterprise contracts with Viaoga. If there is a conflict between these Terms and a separate written agreement signed by Viaoga and the Customer, the separate written agreement will prevail to the extent of the conflict.

2. The Services

(a) The Services may include route planning, route optimisation, dispatching, delivery sequencing, mapping interfaces, estimated time of arrival calculations, driver assignment, driver mobile workflows, live location tracking, vehicle telemetry ingestion, Proof of Delivery capture, notifications, analytics, audit logs, tenant administration, and API access.

(b) Viaoga may make changes to the Services from time to time, including by adding, modifying, suspending, or discontinuing features, integrations, APIs, user interfaces, mobile app capabilities, pricing plans, or documentation.

(c) Viaoga may provide beta, preview, experimental, or evaluation features. Such features may be incomplete, unstable, unsupported, changed without notice, or discontinued at any time.

(d) You acknowledge that route planning and logistics operations depend on many variables outside Viaoga's control, including road conditions, traffic, weather, vehicle type, driver conduct, local restrictions, address quality, customer instructions, third-party map data, and real-world operational constraints.

3. Account Registration and Administration

(a) You must provide accurate, complete, and current information when creating or using an account.

(b) Customers are responsible for managing their tenant, inviting and removing Authorised Users, assigning roles, maintaining permissions, configuring driver access, and controlling integrations.

(c) Customers are responsible for all activity that occurs through their tenant, accounts, users, API keys, and integrations, whether or not authorised, unless caused solely by Viaoga's breach of these Terms.

(d) You must promptly notify Viaoga of any actual or suspected unauthorised access, credential compromise, data breach, misuse of the Services, or security incident involving your account, tenant, API keys, or integrations.

4. Customer Data and User Content

(a) The Services may allow Customers and Authorised Users to upload, submit, transmit, store, display, analyse, or otherwise process content, data, documents, addresses, route information, delivery information, driver information, recipient information, vehicle information, images, signatures, notes, instructions, and other materials ("Customer Data").

(b) Customer Data may include personal information relating to delivery recipients, drivers, employees, contractors, customers, consignees, consignors, and other third parties.

(c) As between Viaoga and the Customer, the Customer retains all rights in Customer Data, subject to the rights granted to Viaoga under these Terms and any applicable agreement.

(d) You grant Viaoga a non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, display, modify, reproduce, analyse, and otherwise use Customer Data solely as necessary to provide, maintain, secure, support, troubleshoot, improve, and develop the Services, comply with law, enforce agreements, prevent abuse, and fulfil documented Customer instructions.

(e) You represent and warrant that Customer Data: (i) has been lawfully collected; (ii) may lawfully be submitted to and processed by Viaoga; (iii) does not infringe any third-party right; (iv) is not unlawful, misleading, defamatory, obscene, hateful, or malicious; and (v) is not submitted in violation of privacy, employment, surveillance, telecommunications, consumer protection, transport, or data protection laws.

(f) Viaoga is not responsible for the accuracy, completeness, legality, quality, or reliability of Customer Data supplied by Customers, Authorised Users, drivers, or third-party systems.

5. Customer Responsibilities

(a) You are solely responsible for ensuring that all information provided through or in relation to the Services is complete, true, accurate, current, and not misleading.

(b) Customers are solely responsible for their logistics operations, delivery commitments, driver management, vehicle management, recipient communications, route decisions, dispatch decisions, safety practices, employment relationships, and compliance with applicable law.

(c) Customers are responsible for obtaining all required rights, permissions, consents, notices, and lawful bases for: (i) processing delivery recipient data; (ii) tracking drivers; (iii) collecting Proof of Delivery; (iv) using mobile app features; (v) sending notifications; (vi) integrating third-party systems; and (vii) transferring data to Viaoga and its subprocessors.

(d) Customers must ensure that drivers and other tracked personnel receive clear notice that location data, route progress, delivery status, telemetry, timestamps, Proof of Delivery data, and mobile app activity may be collected and processed through the Services.

(e) Customers are responsible for evaluating whether the Services are suitable for their intended use, regulatory environment, contract obligations, and operational requirements.

(f) You shall extend reasonable cooperation to Viaoga in the defence, investigation, mitigation, or resolution of any claim, complaint, investigation, data subject request, regulatory inquiry, or proceeding arising from Customer Data or your use of the Services.

6. Acceptable Use

(a) You shall not use the Services except as expressly permitted under these Terms and any applicable agreement.

(b) Without limiting the generality of the foregoing, you shall not:

(i) use the Services in violation of applicable law;

(ii) use the Services to track any person without lawful authority, notice, or consent where required;

(iii) use the Services for fraudulent, deceptive, malicious, abusive, or unlawful activities;

(iv) upload or transmit viruses, malware, spyware, adware, ransomware, worms, time bombs, keyloggers, corrupted files, or harmful code;

(v) attempt to gain unauthorised access to any tenant, account, API, system, database, network, server, or infrastructure;

(vi) bypass, disable, defeat, or interfere with authentication, authorisation, encryption, tenant isolation, usage limits, rate limits, security controls, or monitoring mechanisms;

(vii) probe, scan, penetration test, load test, or vulnerability test the Services without Viaoga's prior written authorisation;

(viii) scrape, crawl, harvest, copy, mirror, frame, deep-link, or systematically retrieve data or content from the Services except as permitted by Viaoga's API documentation;

(ix) reverse engineer, decompile, disassemble, modify, adapt, translate, or create derivative works of the Services, except to the extent such restriction is prohibited by law;

(x) resell, sublicense, rent, lease, provide service bureau access to, or commercially exploit the Services except as expressly authorised in writing;

(xi) use the Services to develop, train, benchmark, or improve a competing product or service;

(xii) remove or alter proprietary notices, labels, or marks;

(xiii) interfere with or disrupt the integrity, security, performance, or availability of the Services; or

(xiv) cause Viaoga to violate the rights of any person or any applicable law.

7. API Usage

(a) Viaoga may provide APIs, webhooks, SDKs, access tokens, developer documentation, and integration tools.

(b) You must use the APIs only in accordance with Viaoga's documentation, rate limits, authentication requirements, security requirements, and written instructions.

(d) You shall not use the APIs to overload the Services, circumvent product limitations, access another tenant's data, replicate substantial parts of the Services, or create a competing product.

(e) Viaoga may suspend, throttle, rotate, revoke, or limit API access where reasonably necessary to protect security, availability, other customers, data integrity, legal compliance, or the Services.

(f) Viaoga may change API endpoints, schemas, fields, limits, versions, or documentation from time to time. Where commercially reasonable, Viaoga will provide notice of material breaking changes.

8. Subscriptions, Fees, and Taxes

(a) Fees, billing cycles, usage limits, subscription plans, renewal terms, and payment obligations will be set out in the applicable order form, plan description, invoice, or written agreement.

(b) Unless otherwise stated in writing, fees are non-refundable and exclusive of applicable taxes, duties, levies, withholding, and governmental charges.

(c) Viaoga may suspend or restrict access to the Services for non-payment, failed payment, excessive usage, suspected fraud, material breach, or legal risk, subject to the applicable written agreement.

(d) Customer is responsible for all taxes associated with its purchase and use of the Services, excluding taxes based on Viaoga's net income.

9. Intellectual Property

(a) All rights, title, and interest in and to the Services, including software, source code, object code, APIs, interfaces, workflows, algorithms, optimisation methods, databases, documentation, designs, trademarks, trade names, service marks, logos, and all intellectual property rights therein, are owned by or licensed to Viaoga.

(b) Subject to compliance with these Terms and payment of applicable fees, Viaoga grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your internal business purposes during the applicable subscription term.

(c) Except as expressly stated in these Terms, no right, title, licence, or interest in Viaoga's intellectual property is granted to you.

(d) If you provide suggestions, ideas, enhancement requests, recommendations, bug reports, or other feedback ("Feedback"), you grant Viaoga a perpetual, irrevocable, worldwide, transferable, sublicensable, royalty-free licence to use, copy, modify, publish, distribute, commercialise, and exploit such Feedback without restriction or compensation.

10. Routing, Mapping, ETA, and Delivery Disclaimer

(a) Route plans, delivery sequences, ETAs, travel times, distances, geocoding results, optimisation results, navigation suggestions, and dispatch recommendations generated by the Services are estimates and recommendations only.

(b) Such outputs may be inaccurate, incomplete, delayed, unavailable, or unsuitable due to traffic, road closures, address errors, mapping errors, weather, construction, vehicle restrictions, local regulations, third-party data quality, GPS drift, driver conduct, recipient unavailability, operational constraints, or other factors.

(c) Customers and drivers remain responsible for safe, lawful, and reasonable driving, routing, parking, stopping, loading, unloading, delivery, and operational decisions.

(d) Viaoga shall not be liable for missed deliveries, delivery delays, failed pickups, route deviations, fuel costs, labour costs, penalties, fines, contractual losses, accidents, traffic violations, vehicle damage, recipient disputes, or other operational consequences arising from reliance on route, ETA, mapping, tracking, or optimisation outputs.

11. Third-Party Services

(a) The Services may contain, rely on, integrate with, or transmit data to third-party services, including mapping, routing, geocoding, email, hosting, analytics, monitoring, payment, notification, storage, support, and infrastructure services ("Third-Party Services").

(b) Viaoga currently uses Mapbox for certain mapping, routing, geocoding, visualisation, and location-related features, and Resend for transactional and service-related email notifications.

(c) Third-Party Services are provided by their respective providers and may be subject to separate terms, privacy notices, limits, availability commitments, and data practices.

(d) Viaoga does not control Third-Party Services and disclaims liability arising from their unavailability, inaccuracy, latency, data loss, errors, omissions, changes, suspension, discontinuation, security incidents, or illegal conduct.

12. Privacy and Data Protection

(a) Viaoga's processing of personal information is described in the Privacy Policy.

(b) Where Viaoga processes personal data on behalf of a Customer, Viaoga acts as a processor, service provider, or equivalent role under applicable data protection laws, and the Customer acts as controller, business, data fiduciary, or equivalent role, unless otherwise agreed in writing.

(c) Customers are responsible for complying with all privacy, data protection, employment, worker monitoring, telematics, telecommunications, consumer protection, and delivery notification laws applicable to Customer Data and Customer's use of the Services.

(d) If required by applicable law or written agreement, the parties may enter into a data processing agreement governing the processing of personal data.

13. Confidentiality

(a) The Services, documentation, non-public product information, pricing, security information, business information, and technical information made available by Viaoga may contain confidential information and trade secrets.

(b) You shall keep Viaoga's confidential information confidential, use it only for authorised use of the Services, and not disclose it to any third party except as permitted by Viaoga in writing.

(d) Confidentiality obligations survive termination or expiry of these Terms.

14. Security

(a) Viaoga implements administrative, technical, and organisational safeguards designed to protect the Services and Customer Data, including tenant-level logical isolation, role-based access control, password hashing, authentication controls, audit logging, IP logging, monitoring, and rate-limiting.

(b) You acknowledge that no internet-based service, data transmission, storage system, mobile application, API, or security control can be guaranteed to be completely secure.

(c) Customers are responsible for configuring their tenant securely, managing access rights, removing users who no longer require access, protecting devices, rotating credentials, and maintaining secure integrations.

15. Term and Termination

(a) These Terms remain in effect while you access or use the Services.

(b) Viaoga may suspend or terminate your access to all or part of the Services immediately if: (i) you breach these Terms; (ii) your use creates legal, security, operational, or reputational risk; (iii) fees are overdue; (iv) Viaoga is required to do so by law; (v) your account is inactive; or (vi) you cease to be an authorised user of a Customer tenant.

(c) Upon termination: (i) your right to access the Services will cease; (ii) your account may be disabled; (iii) API access may be revoked; and (iv) Customer Data may be retained, exported, or deleted in accordance with the applicable agreement, product functionality, retention settings, and law.

(d) Clauses intended by their nature to survive termination will survive, including clauses relating to intellectual property, confidentiality, disclaimers, limitation of liability, indemnity, dispute resolution, and miscellaneous provisions.

16. Disclaimers and Warranties

(a) The Services are provided on an "as is" and "as available" basis.

(b) To the fullest extent permitted by law, Viaoga disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of title, non-infringement, merchantability, fitness for a particular purpose, accuracy, availability, reliability, security, and uninterrupted operation.

(c) Viaoga does not warrant that: (i) the Services will meet your requirements or expectations; (ii) use of the Services will be uninterrupted, timely, secure, error-free, or compatible with all systems; (iii) defects will be corrected; (iv) route, map, geocode, ETA, optimisation, or tracking outputs will be accurate or complete; or (v) Customer Data will not be lost or corrupted.

(d) No advice or information, whether oral or written, obtained from Viaoga or through the Services creates any warranty not expressly stated in these Terms.

(e) You accept full responsibility for consequences arising from your use of the Services, including operational, delivery, dispatch, driver, safety, privacy, and compliance consequences.

17. Indemnity and Limitation of Liability

(a) To the fullest extent permitted by law, Viaoga, its affiliates, directors, officers, employees, contractors, representatives, licensors, and service providers disclaim liability for any loss or damage arising out of or relating to: (i) your use of or inability to use the Services; (ii) the availability, unavailability, interruption, suspension, modification, or discontinuation of the Services; (iii) defects, delays, errors, omissions, or transmission failures; (iv) unauthorised access to systems or data; (v) Customer Data; (vi) Third-Party Services; or (vii) route, ETA, mapping, optimisation, dispatch, tracking, or delivery outputs.

(b) To the fullest extent permitted by law, Viaoga shall not be liable for indirect, incidental, special, consequential, exemplary, punitive, or aggravated damages, or for loss of profits, revenue, goodwill, business opportunity, anticipated savings, data, contracts, reputation, delivery performance, or operational efficiency.

(c) To the fullest extent permitted by law, Viaoga's aggregate liability for all claims arising out of or relating to the Services or these Terms shall not exceed the amounts paid by the Customer to Viaoga for the affected Services during the twelve months preceding the event giving rise to liability.

(d) You shall indemnify, defend, and hold harmless Viaoga, its affiliates, directors, officers, employees, contractors, representatives, licensors, and service providers from and against all claims, demands, proceedings, losses, liabilities, damages, penalties, fines, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to: (i) Customer Data; (ii) your use of the Services; (iii) breach of these Terms; (iv) violation of law; (v) driver tracking or Proof of Delivery practices; (vi) logistics operations; (vii) third-party claims by delivery recipients, drivers, employees, contractors, or customers; or (viii) misuse of APIs, accounts, credentials, or integrations.

18. Changes to Terms

(a) Viaoga may amend these Terms from time to time in its sole discretion.

(b) If Viaoga makes material changes, Viaoga may notify users through the Services, by email, by posting an updated version on its website, or by other reasonable means.

(c) To the extent permitted by law, continued use of the Services after the effective date of updated Terms constitutes acceptance of the updated Terms.

19. Modifications to Services

Viaoga reserves the right to add, modify, suspend, discontinue, replace, limit, or remove any part of the Services at any time. Viaoga shall not be liable for any such addition, modification, suspension, discontinuation, replacement, limitation, or removal, except as expressly provided in a separate written agreement.

20. Governing Law, Jurisdiction, and Dispute Resolution

(a) These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

(b) Subject to Clause 20(c), the courts located in Noida, Uttar Pradesh, India shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services.

(c) Any controversy, conflict, dispute, or difference arising out of or relating to these Terms may, if stated in the applicable customer agreement or required by Viaoga, be resolved by arbitration in Noida, India, in English, before one arbitrator appointed in accordance with Indian Arbitration and Conciliation Act, 1996.

21. Grievance Redressal and Contact

(a) You may contact Viaoga with complaints, notices, or queries relating to the Services or these Terms at:

Email: support@viaoga.com Privacy Email: support@viaoga.com Address: Noida, Uttar Pradesh, India

(b) Viaoga will use commercially reasonable efforts to address complaints and queries in a timely manner.

22. Miscellaneous

(a) No Waiver: No failure or delay by Viaoga in exercising any right shall operate as a waiver of that right.

(b) Severability: If any provision of these Terms is held unlawful or unenforceable, the remaining provisions will continue in effect. If part of a provision may be deleted to make it lawful or enforceable, that part will be deemed deleted.

(c) Assignment: You may not assign or transfer your rights or obligations under these Terms without Viaoga's prior written consent. Viaoga may assign these Terms to an affiliate, subsidiary, parent company, successor, acquirer, or purchaser of all or substantially all of its assets or business.

(d) Notices: Notices to Viaoga must be sent to support@viaoga.com, unless another notice method is stated in a separate written agreement.

(e) Third-Party Rights: No third party has any right to enforce these Terms unless expressly stated.

(f) Force Majeure: Viaoga shall not be liable for delay or failure to perform caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labour disputes, utility failures, telecommunications failures, internet failures, infrastructure failures, cyberattacks, government action, changes in law, epidemics, pandemics, or failures of Third-Party Services.