Privacy Policy

Last Updated: August 18, 2026

This Privacy Policy explains how Viaoga Route Planner ("Viaoga", "we", "us", or "our") collects, uses, discloses, transfers, stores, and protects personal information in connection with our website, web application, mobile application, APIs, route optimisation platform, dispatching tools, tracking tools, delivery management tools, and related services.

This Privacy Policy applies to personal information processed by Viaoga as a controller, business, data fiduciary, processor, service provider, data processor, or equivalent role under applicable law, depending on the context.

1. Background and Scope

(a) Viaoga provides a multi-tenant B2B SaaS platform for logistics companies, fleet managers, dispatchers, delivery operators, and drivers.

(b) Customers use Viaoga to manage routes, deliveries, drivers, recipients, vehicles, dispatches, delivery status updates, Proof of Delivery records, and operational analytics.

(c) This Privacy Policy applies to: (i) visitors to Viaoga's public website; (ii) prospective and current Customers; (iii) account administrators and authorised business users; (iv) drivers and mobile app users; (v) delivery recipients and other individuals whose information is processed through the Services; and (vi) individuals who contact Viaoga.

(d) Where a Customer controls the purposes and means of processing personal information through the Services, that Customer is responsible for providing privacy notices, obtaining consents where required, and responding to privacy rights requests.

2. Our Role as Controller and Processor

(a) Viaoga acts as a Data Controller, business, data fiduciary, or equivalent role when it determines the purposes and means of processing personal information relating to its own website visitors, prospects, Customers, account contacts, billing contacts, support contacts, and direct communications.

(b) Viaoga acts as a Data Processor, service provider, data processor, or equivalent role when it processes Customer Data on behalf of Customers, including delivery recipient data, driver data, route data, vehicle data, tracking data, dispatch data, and Proof of Delivery data.

(c) When Viaoga acts as a processor, it processes personal information on the Customer's documented instructions, subject to the applicable agreement and law.

3. Personal Information We Collect as Controller

When Viaoga acts as controller, we may collect:

(a) Identity and contact information: name, email address, phone number, job title, company name, business address, and account contact details.

(b) Account information: username, password hash, tenant association, role, permissions, authentication events, account status, and account settings.

(c) Billing and commercial information: plan, subscription, invoices, payment status, billing contact, purchase history, and tax information.

(d) Communications: emails, support tickets, chat messages, sales communications, demo requests, feedback, and survey responses.

(e) Technical and usage information: IP address, device information, browser type, operating system, referral URLs, pages viewed, timestamps, logs, feature usage, session data, diagnostics, and cookie identifiers.

(f) Security and audit information: login attempts, access logs, rate-limiting data, IP logs, security alerts, administrative actions, and abuse-prevention information.

4. Personal Information We Process on Behalf of Customers

Customers may submit or generate personal information through the Services, including:

(a) Delivery recipient information: names, phone numbers, addresses, delivery instructions, delivery notes, customer identifiers, and delivery preferences.

(b) Driver and employee information: names, contact details, role, assigned routes, mobile app activity, dispatch history, delivery performance, and account activity.

(c) Location and telemetry information: GPS location, route progress, stop arrival and departure events, vehicle telemetry, trip data, timestamps, device identifiers, and geolocation associated with Proof of Delivery.

(d) Delivery and Proof of Delivery information: delivery statuses, signatures, photos, notes, failed delivery reasons, recipient confirmations, timestamps, route events, and delivery evidence.

(e) Operational information: route plans, stops, orders, packages, service windows, vehicle capacity, driver assignments, dispatch records, analytics, and audit logs.

5. Driver Location Tracking and Mobile App Processing

(a) Viaoga may process driver location data and mobile app data to provide live tracking, route progress visibility, dispatching, ETA calculation, delivery sequencing, Proof of Delivery, customer notifications, audit trails, operational analytics, security, and fraud prevention.

(b) Location data may be collected while a driver is using the mobile application, assigned to a route, performing delivery work, or otherwise configured by the Customer's tenant settings.

(c) Driver location and telemetry data may include GPS coordinates, device identifiers, route events, stop events, timestamps, speed or movement indicators where available, vehicle or trip telemetry where enabled, and mobile app diagnostic logs.

(d) Customers are responsible for notifying drivers, obtaining legally required consents, and complying with employment, worker monitoring, privacy, telecommunications, and location tracking laws.

6. How We Use Personal Information

Viaoga uses personal information to:

(a) provide, operate, maintain, and secure the Services;

(b) create and manage accounts, tenants, roles, permissions, and authentication;

(d) process Customer instructions and Customer Data;

(e) send service messages, transactional emails, alerts, notifications, and support communications;

(f) provide customer support, troubleshoot issues, and respond to requests;

(g) monitor performance, availability, abuse, fraud, errors, and security events;

(h) maintain audit trails, IP logs, rate limits, and access logs;

(i) improve, test, and develop the Services;

(j) conduct sales, marketing, billing, and customer relationship activities where permitted;

(k) comply with law, enforce agreements, and protect rights, safety, and security.

7. Legal Bases Under GDPR

Where the General Data Protection Regulation or UK GDPR applies and Viaoga acts as controller, we rely on one or more of the following legal bases:

(a) Performance of a contract: to provide the Services, manage accounts, process subscriptions, and support Customers.

(b) Legitimate interests: to operate, secure, improve, analyse, and protect our Services and business, provided those interests are not overridden by individual rights.

(d) Legal obligation: to comply with applicable legal, accounting, tax, regulatory, and security obligations.

(e) Vital interests or public interest: where applicable in limited circumstances.

Where Viaoga acts as processor, the Customer determines the applicable legal basis.

8. India DPDP Act Considerations

Where India's Digital Personal Data Protection Act, 2023 applies, the Customer may act as the Data Fiduciary for Customer Data and Viaoga may act as a Data Processor processing personal data on behalf of the Customer.

Customers are responsible for providing notices, obtaining consent where required, relying on applicable legitimate uses where available, and responding to Data Principal requests. Viaoga will provide commercially reasonable assistance as required under the applicable agreement.

9. CCPA and California Privacy Rights

Where the California Consumer Privacy Act, as amended, applies, Viaoga may act as a business for information it controls directly and as a service provider or contractor for Customer Data processed on behalf of Customers.

California residents may have the right to:

(a) know what personal information is collected, used, disclosed, sold, or shared;

(b) access personal information;

(d) correct inaccurate personal information;

(e) opt out of sale or sharing of personal information;

(f) limit certain uses and disclosures of sensitive personal information; and

(g) not be discriminated against for exercising privacy rights.

Viaoga does not sell delivery recipient, driver, route, or Proof of Delivery data. Viaoga does not share Customer-controlled logistics data for cross-context behavioural advertising.

10. Sharing and Disclosure

Viaoga may disclose personal information:

(a) to Customers and Authorised Users according to tenant permissions;

(b) to drivers, dispatchers, administrators, and other users as needed to provide the Services;

(d) to third-party services integrated with or enabled by the Customer;

(e) to comply with law, legal process, or governmental requests;

(f) to protect rights, safety, security, and prevent fraud or abuse;

(g) in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar transaction; and

(h) with consent or at the direction of the Customer or individual.

11. Subprocessors and Third-Party Services

Viaoga may use third-party providers for hosting, storage, mapping, routing, geocoding, email, analytics, logging, monitoring, security, support, payments, and infrastructure.

Key third-party services may include:

(a) Mapbox: mapping, routing, geocoding, map visualisation, and location-related functionality.

(b) Resend: transactional and service-related email notifications.

Third-party providers may process technical data, location data, contact data, or Customer Data as necessary to provide their services. Such providers are subject to contractual obligations appropriate to their role.

12. Cookies and Similar Technologies

Viaoga uses cookies and similar technologies as described in the Cookie Policy, including essential session cookies, authentication tokens, security cookies, analytics technologies, and preference storage.

Where required by law, Viaoga will request consent before using non-essential cookies.

13. Data Retention

(a) Viaoga retains controller data for as long as necessary to provide the Services, maintain business records, comply with law, resolve disputes, enforce agreements, and protect security.

(b) Customer Data is retained according to the applicable customer agreement, product settings, Customer instructions, backup practices, and legal obligations.

(c) Following termination, Customer Data may be exported, deleted, anonymised, or retained for a limited period in backups, audit logs, legal records, or security systems, subject to the applicable agreement and law.

14. Security

Viaoga uses administrative, technical, and organisational safeguards designed to protect personal information, including:

(a) JWT-based authentication and session controls;

(b) bcrypt password hashing;

(d) tenant-level logical isolation;

(e) audit logging and IP logging;

(f) rate-limiting and abuse-prevention controls;

(g) monitoring and security controls;

(h) administrative access restrictions; and

(i) encryption where appropriate.

No method of transmission, storage, or processing is completely secure. Viaoga cannot guarantee absolute security.

15. International Transfers

Personal information may be processed in countries other than the country where it was collected. Where required, Viaoga uses appropriate safeguards for international transfers, such as standard contractual clauses, data processing agreements, or other lawful transfer mechanisms.

16. Privacy Rights

Depending on applicable law and Viaoga's role, individuals may have rights to access, correct, delete, restrict, object to processing, withdraw consent, request portability, opt out, or lodge a complaint with a supervisory authority.

Requests relating to Customer Data, including delivery recipient data, driver data, tracking data, or Proof of Delivery data, should generally be directed to the Customer that controls the relevant tenant or delivery operation. Viaoga may redirect such requests to the Customer or assist the Customer in responding.

Requests relating to information Viaoga controls directly may be sent to support@viaoga.com.

17. Children's Privacy

The Services are intended for business use and are not directed to children. Viaoga does not knowingly collect personal information from children under 13 or the applicable age of consent.

18. Changes to This Privacy Policy

Viaoga may update this Privacy Policy from time to time. The updated version will be posted with a revised "Last Updated" date. Continued use of the Services after an update indicates acceptance where permitted by law.

19. Contact

For privacy questions, rights requests, or complaints, contact:

Viaoga Route Planner Email: support@viaoga.com Legal Email: support@viaoga.com Address: Noida, Uttar Pradesh, India