Delidel
"For HORECA delivery, minutes matter. Viaoga transformed our daily dispatch, letting our drivers breeze through complex urban routes and keep our customers delighted."
Delidel struggled with late deliveries and high fuel consumption across their multi-stop food delivery runs. Viaoga provided real-time route optimization that cut delivery times drastically.
1The Challenge
With order volumes surging, Delidel faced unique logistics challenges that needed custom solutions. The combination of B2C individual deliveries and B2B bulk HORECA orders meant that dispatchers were spending hours trying to balance load capacities and delivery windows.
What were the main pain points before Viaoga?
"We simply did not know how to efficiently group orders. Dispatchers would manually assign runs, and our drivers would end up crisscrossing paths all over the city. A single traffic jam would throw off the entire day’s schedule, leading to cold food and angry customers."
1. Complex Delivery Locations
Many B2B HORECA delivery sites have non-obvious entrances or specific access instructions (e.g., side gates, shared loading bays). Communicating this knowledge consistently to a growing fleet of drivers became nearly impossible. A driver missing an entrance could delay the route by 20 minutes.
2. Disputes & Misdeliveries
Like many fast-paced logistics operations, Delidel faced disputes over missing items or deliveries left at the wrong desk. Resolving issues relied entirely on driver memory and phone calls. If a customer claimed an item was missing, locating the proof of delivery was a manual, paper-based nightmare.
2The Solution
Delidel implemented Viaoga to centralize delivery management, automate route planning, and improve operational visibility.
Automated Route Sequencing
Viaoga is now fully integrated with Delidel’s ordering system. As soon as an order is prepped, Viaoga automatically assigns it to the optimal driver based on their current location, load capacity, and the customer’s promised delivery window.
Digital Proof of Delivery (ePOD)
Drivers were equipped with the Viaoga mobile app. They now capture digital signatures and photos of the delivered goods right at the doorstep. This creates full traceability from the kitchen directly to the customer’s hands.
How was the onboarding process for your drivers?
"Even though introducing a new system is always a challenge, the team had no issues onboarding drivers to the Viaoga environment. The app is incredibly intuitive; drivers just follow the blue line, and the app prompts them for a photo when they arrive."
3The Results
Immediately upon Viaoga implementation, Delidel solved the challenges of route planning and order distribution.
98% Dispute Resolution Success Rate
With proper photo documentation via the Viaoga app, disputes are clarified quickly and confidently. What once relied on trust and paper notes is now backed by visual evidence and precise timestamps.
By optimizing their routes and reducing overlap, Delidel slashed their average delivery time by 20%. The intelligent clustering of orders drastically reduced unnecessary idling, driving fuel efficiency up.
Their on-time delivery rate skyrocketed to an impressive 92%, ensuring that food arrived hot and customers remained highly satisfied. Furthermore, the live ETA tracking features almost entirely eliminated "Where is my order?" calls to customer support.
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